Help center
Answers to common questions about cameras, live view and account access.
Cameras & streaming
My camera is offline or not connecting
Check that the camera has power and a stable network connection. In the app, open Devices → the camera → Diagnostics and run a connection test. A camera that stays offline for more than a few minutes usually needs a power cycle.
Live view keeps buffering
Live streams adapt to available bandwidth. On a slow connection, switch the player to SD quality. Recorded footage always plays back at full resolution regardless of live conditions.
I can't find older recordings
Recording retention depends on your plan. Footage older than your retention window is removed automatically. Check Timeline and confirm the date range and camera filter.
Account & sign-in
I forgot my password
Use the Reset link on the sign-in page. If password reset is disabled for your organization, your administrator must reset it for you.
Sign-in says "too many attempts"
After several failed attempts, sign-in is temporarily rate-limited for security. Wait a few minutes and try again.